Warranty & Care
Your custom piece created by EndGrain is one of a kind and is crafted by our skilled team with the most thorough attention to detail possible. It is our intention and full expectation that your piece will last for generations to come. Please keep in mind that our handmade furniture, installations and items are often made from raw wood and wood slabs as they are found in their natural state. This natural state often incorporates holes, cracks, nicks, wormholes, bark pockets, knots, etc. all of which we consider the be a part of the character of the piece, in that these very features celebrate the heart and soul of the wood. These inclusions are NOT considered defects.
EndGrain kiln dries all of our wood materials to eliminate any bugs, as well as to stabilize the moisture content of the wood. Even so, wood is a natural, organic material and will expand and contract in varying humidity throughout the year. Do not expose your EndGrain custom pieces to extremes in temperature or humidity. Never store your EndGrain furniture in damp areas like basements or garages, and never place or store near heat sources.
All deposits are nonrefundable.
Term of Warranty
This warranty is good for 12 months from date of purchase (final invoice). Please keep your original receipt of purchase, as it will be your proof of warranty.
This warranty covers defective materials and workmanship in EndGrain manufactured products only when they are used and cared for as intended and according to the guidelines outlined herein. Please see the Care section below.
This warranty does not cover damages which result from neglect, abuse or acts of nature, damage or wear and tear to any swivel mechanisms, normal wear and tear, insect damage, exposure to extremes in temperatures or humidity, wood movement including warping or surface cracks, water damages due to immersion, fading or discoloration in finish over time, scratches, blemishes or slight color variations in wood grain, minor size variations, unauthorized repairs, alterations or misuse of the item causing breakage and/or scratching of wood surface.
This warranty does not cover:
Electrical components or grommets which are subject to their own manufacturer’s warranties
Damage caused by misuse
Shipping damage, unless it is a packaging problem caused by us
Work done by, or damage caused by 3rd party installers, movers or other craftsmen
Making a Claim
Contact us by phone or email to discuss any potential problems, and to make sure it is covered by this warranty. If a problem is covered, EndGrain at their sole discretion, will repair or replace the product. If there is any packing, delivery and shipping costs to and from EndGrain under this warranty, these costs will be the responsibility of the customer.
EndGrain’s products are made by hand with natural materials and we cannot guarantee any of our work to look or be exactly like a specific photo or other piece of work. The thickness of solid wood allows for refinishing many times. Please feel free to contact us for advice if you would like to refinish or repair your piece at any point in the future.
We recommend cleaning your EndGrain wood piece with a damp, soft cloth. Clean up spills immediately with warm water and mild dish soap for stubborn stains. Avoid using polishes or cleaners that contain ammonia, silicon, or bleach.
Do not place hot items directly on the wood surface. Use coasters or trivets.
Keep your EndGrain piece in an environment with stable, even humidity AND temperature year round to minimize any type of wood movement.
Avoid placing your EndGrain piece in direct sunlight or near heat sources of any kind, and regularly move surface items to minimize fading from sunlight.